Return & Refund Policy

At Velmoau, customer satisfaction is our priority.

Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must include original packaging and accessories.
• Proof of purchase is required.

Return Process

To request a return, please contact us at:

support@velmoau.com

Please include your order number and details about your request.

Do not send products back without contacting our support team first.

Refunds

Once your return is received and inspected, we will notify you regarding your refund status.

Approved refunds will be processed to the original payment method.

Please allow several business days for your bank or payment provider to complete the transaction.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with supporting photos.

We will review your request and provide an appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or other restrictions.

For any questions, please contact:

support@velmoau.com